Hello Senpai,

Welcome to Waifu and Company!
We are a store dedicated to live pack openings and TCG products.

All live pack openings purchased from the store will be opened live on Twitch.tv.
Schedule is currently TBD so I suggest following our Discord to know exactly when we will be live.

Shipping

By default, all live openings will be held (hits and bulk based on your purchase selection). If you're within the USA, all your purchases will be shipped once you purchase "Ready to Ship!". 

All purchases will be held for as long as necessary, but you will receive a reminder in chat, discord, or via email if your package seems to be forgotten or has gotten too big for us to properly ship to you. 

For all item purchases at checkout, you will be prompted to choose your shipping preference of Hits or Standard Bulk. If you selected "All Cards" in any of the product selections, please choose Standard Bulk in shipping otherwise you will not receive your bulk! You will pay a small surcharge based on weight, but you will receive all cards. This helps us accommodate the increasing price of postage due to weight and size.

If your package exceeds 50 LB, you will be required to pay the full handling price charged by UPS. This price usually fluctuates based on how heavy the package is, but starts at $50 USD.

If you are international, we are also easily able to accommodate to you! Generally, international shipping is very expensive and we try to minimize shipping costs for both you and I. 
INTERNATIONAL PLEASE SEND AN EMAIL TO CUSTOMER SERVICE OR MESSAGE ME ON DISCORD TO REQUEST SHIPPING.

I will cover up to $10 USD of priority shipping costs internationally and the rest of the cost will be for you to purchase. If you have a very small amount of cards with me that can ship first class, I will cover $5 USD. Once I have received notice that you are ready to ship your items, I will quote you a shipping cost and you will then purchase that amount via invoice to your email. Once I see the purchase for shipping made, I will ship your items.

Disclosure Regarding Unexpected Damages, Theft, or Loss of package during Transit

Waifu and Company is not responsible for any unexpected damages, theft, or loss of the package once it has been shipped. However, all purchases include tracking and up to $100 of insurance at no additional cost. If deemed necessary, customers have the option to purchase additional shipping or signature delivery through or added protection, customers have the option to purchase additional shipping insurance through the “Shipping and Extras" menu. This additional insurance will cover only the cost of the products purchased, as per shipping company policies, which require invoices to process insurance claims. Please note that the value of individual cards inside the boxes cannot be insured under these terms.

Current Shipping Schedule:

All packages will be sent via USPS or UPS on Mondays every week. If shipping is purchased before Sunday 8PM Eastern, packages will be sent the following Monday. Any shipping inquiries made afterwards will ship next Monday or at our earliest convenience.

Refunds and Cancellations

There are no refunds for any live openings unless under certain circumstances that will be determined by the streamer (i.e. refund before stream begins, exchange for different box opening)

If you would like to request a refund for sealed products or preorders, it must meet the following criteria:

• Return for sealed product is requested within 7 days of delivery
• Product returned must be the original item purchased
• Product must be in sealed, unopened condition
• If the product cancellation is a preorder, your initial deposit will not be refunded. Additionally, a 10% restocking fee and shipping cost will be deducted from the total cost of the preorder.

If these criteria cannot be met, your return may not be processed.